Katrina Macdermid

The world’s leading authority on IT service management
ITIL 4 Co-Author, ITIL Master & Educator
Creator of Global award winning ITIL training & Humanising IT™

Explore Our Offerings

Global Award Winning ITIL 4 Training

We’ve won Best Certification, Best Blended Learning & Best Interactive Scenario in the 2021 Global LearnX awards for our ITIL 4 courses. We offer blended and online learning options.

Humanising IT™ Bootcamps

The goal of our bootcamps is to break down the barriers not just between the business and IT departments, but within IT departments themselves.

IT service management maturity assessments

We provide a unique approach to IT assessing your maturity. We not only assess your processes but factors like business engagement, commercial alignment and culture because processes alone do not drive genuine improvement

Cybersecurity training

Coming soon


We can help you solve your biggest challenges and achieve your strategic goals with our world class team of consultants with real world experience. We deliver actionable roadmaps and support you to become self-reliant in achieving them

PRINCE2 training

Help your team successfully deliver projects of any size or complexity. Taught by the practitioners who built PRINCE2 to build real world skills

Humanising IT™ Bootcamps

You would be right to question how these two disciplines could effectively fuse together, but they are more related than you might initially assume. This course presents a foundational level of understanding of human-centred design and IT service management. By the end of this course, learners will be able to draw upon practical, actionable tools to ensure human-centred design values are being embedded in their workplace. This course is designed for everyone who has a role in delivering IT services, from service desk analysts to software developers to CIOs and every human in between.

ITIL Powers World Shapers like Atlassian, Disney & NASA

Used by millions of IT professionals as the recognised leader in IT Service Management in over 180+ countries. ITIL embraces modern ways of working like Lean, Agile and DevOps and has been instrumental in transforming the way IT professionals and organisations keep up with the speed of business and deliver empowering, impactful tech-led services.

For IT professionals at any career stage – from service desk roles to IT leaders – looking to take a leap forward, and businesses looking to make value-driving transformations, ITIL is the foundation for all of it so your investment will always be relevant.

Have ITIL 3? You may qualify for a 40% discount

Some of Our Customers


The best ITIL 4 learning experience in the world

Be guided by Katrina Macdermid through her global award-winning ITIL 4 courses infused with human-centred design to make learning engaging, relevant and fun.