KATRINA

MACDERMID

The world's leading authority in IT service management.

ITIL 4 Co-author, ITIL Master, ITIL Global Ambassador and Axelos Consulting Partner.

Why learn ITIL 4 from us?

The answer is easy.

Why wouldn’t you want to learn from the world's leading authority on ITIL 4 and service management and her team of international thought leaders? Our certifications, including our one of a kind online learning portal infused with human-centred design has won global awards for Best Certification, Best Blended Learning & Best use of Interactive Scenarios in learning.

"The BEST ITIL 4 learning experience in the world."

ITIL powers world shapers like NASA, Atlassian & Disney.

ITIL has been helping organisations of all shapes and sizes improve performance and drive lasting business change in 180+ countries. ITIL embraces modern ways of working like Lean, Agile and DevOps and has been instrumental in transforming the way IT professionals and organisations keep up with the speed of business and deliver empowering, impactful tech-led services.

LEARN FROM AN ITIL MASTER, AUTHOR & GLOBAL AMBASSADOR

You will learn from Katrina Macdermid and her team of ITIL 4 thought leaders who will share their expertise and guide you through informative and fun modules based on a fictional company called 'Fly First Airlines'.

HUMAN-CENTRED DESIGN APPROACH TO LEARNING

Our award-winning approach to ITIL 4 has incorporated human-centred design, including an interactive customer journey map. Our unique approach to learning will allow you to adopt and adapt ITIL 4 in any organisation.

KNOW YOUR PROGRESS AT ALL TIMES

Our progress dashboard keeps you informed at all times. Easily know if you have 'hit turbulence' or if you are 'flying smoothly'. Our dashboard indicates topics you need to focus on and when you’re ready to sit your ITIL 4 exam.

TILI YOUR ITIL 4 COACH ENSURES YOU THRIVE ON YOUR JOURNEY

Tili will interact with you, providing feedback and guidance during your learning journey. This fun, unique and interactive approach will ensure you maximise your learning experience to pass your ITIL 4 certification with flying colours.

INTERACTIVE LEARNING AT ALL TIMES

During your 10 hours of learning, you'll be engaged through interactive investigation, audio, video, reading and storytelling. We also have a module by module flip card feature to help you revise as often as you like.

EXAM SIMULATOR OF THE REAL CERTIFICATION

Prior to sitting your official ITIL 4 exam you can complete not 1, but 2 full mock exams. This gives you the confidence to ensure that you are ITIL 4 certification ready.

Complete the details below to start your unique ITIL 4 learning journey.