Real world application with real world outcomes

We provide learners with practical instruction and application versus learning ITIL®  theory.

We have created 3 approaches for your ITIL® 4 Foundation learning with all approaches certified by the ITIL® accrediting body, PeopleCert.

Online Self Paced

$ 1075
  • Features:
  • ITIL® 4 exam
  • Learning portal access for 6 months
  • Access to instructor via email for 30 days
  • Downloadable course content
  • Expert articles from global leaders
  • Publishable digital certification badge
  • Access to 2 online mock exams

Online with Coaching Support

$ 1375
  • All the features from Bronze plus:
  • Learning portal access for 12 months
  • Access to instructor via email for 6 months
  • Fortnightly group learning sessions with ITIL®
  •     instructors/experts
  • Comprehensive student manual
  • Downloadable narrative of airline storylines
  • 2 x 1 hour coaching sessions with ITIL industry expert


$ 1675
  • All the features from Silver plus:
  • One hour coaching session with ITIL industry global leader
  • Retake exam voucher valid for x months
  • Access to instructor via email for 12 months
  • Weekly progress email
  • ITIL® 4 Foundation book signed by Katrina Macdermid,
  •     contributing author


We are passionate you learn to apply ITIL® to apply real world outcomes, not just passing an exam.

Advocate discussion & interaction over lecture.

Self-directed activity over highly prescribed,”follow me”type activity

Opportunities for learners to experiment.

Specific feedback to learners.

We integrate multiple interactive learning methods

"Application of the learning is the most important part. In my delivery experience the more self-directed and experimental it is, the more effective it is."

Quote from Katrina ITIL® Master, Author & Global Ambassador